FAQ

Frequently Asked Questions

Ordering & Shipping

Q: Do you ship internationally? How long does delivery take?
A: Yes – we ship worldwide! International orders often take longer than domestic ones because packages travel farther and sometimes go through multiple carriers. In fact, experts note that “international shipping often involves longer distances” and thus longer transit times. As a result, an international delivery might take one to two weeks or more (depending on destination and customs). By contrast, domestic orders in the US or EU typically arrive in about 3–5 business days. Wherever you are, you’ll get a tracking number by email so you can monitor your package.

Q: How much is shipping?
A: Shipping costs depend on your order’s weight and destination. We try to simplify it with flat-rate bands. For example, a small/lightweight item might ship for around $5, a medium-size package about $10, and a large box about $20. (These are examples – actual costs will be calculated at checkout.) International shipping is usually more expensive due to duties and distance. Rest assured, we always estimate shipping as accurately as possible, and you’ll see the total cost before you pay.

Q: Will I have to pay customs duties or taxes?
A: Possibly. When shipping across borders, many countries impose import duties, VAT, or processing fees. We recommend being upfront about this. One guide advises that sellers should clearly inform customers about **“import duties, VAT, and processing costs for carriers”**. In practice, this means that your package might be held at customs until local fees are paid. These charges are set by your country’s government (not by us), so they can vary widely. We do our best to notify you of any expected fees during checkout, but please be prepared: if an international order is refused or returned due to unpaid fees, you would be responsible for any return shipping costs.

Q: How can I track my order?
A: As soon as your order ships, we’ll email you a tracking number. You can use that on the carrier’s website to see real-time status. We’ll also send updates if there are any delays. If you don’t receive tracking info within a couple of days after ordering, just let us know and we’ll check for you.

Q: What if my package doesn’t arrive?
A: Though rare, packages can occasionally be delayed or lost. If your tracking shows an issue or if you haven’t received your order within the estimated time, please contact us. We’ll investigate with the carrier. Under our shipping policy, we’ll work with the carrier to resolve the issue – often that means filing a claim. We care about your order and will make sure you get what you paid for, even if it means sending a replacement at our expense.

Payment & Checkout

Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, Discover, etc.), which are the most common methods for online shopping. You can also pay with popular digital wallets like PayPal, Apple Pay, or Google Pay, depending on your region. If you prefer another method, just let us know – we’re happy to work with you. All payments are processed securely through trusted payment gateways.

Q: Is it safe to enter my card details?
A: Absolutely. Our checkout is encrypted, and we never store your card information on our servers. We partner with reputable payment processors that meet industry security standards. In short: feel confident that your payment info stays safe and private.

Q: Why was my payment declined?
A: Sometimes a payment can be declined if, for example, the billing address or CVV code doesn’t match your card’s records, or if your card issuer blocks an international transaction. Double-check that all details are correct. If everything looks fine, try another card or payment method. You can also contact your bank to ensure there are no holds on your card. If you still have trouble, contact us – we’ll help figure it out!

Order Cancellations

Q: Can I cancel or change my order?
A: Yes! If you need to cancel or modify an order, just contact us right away. We allow cancellations up until your item ships. (Once it’s on the truck, our hands are tied – but we will still assist with returns.) In practice, we recommend cancelling or changing your order within 24 hours. As one expert guide notes, offering customers the ability to cancel orders early *“can reduce your return rates and improve customer satisfaction.”*. So please, if you spot a mistake or simply change your mind, let us know quickly and we’ll stop the order if possible.

Q: How do I cancel an order?
A: Simply email us at info@zeedeey.com (or use the contact form) with your order number and what you’d like to do. We’ll confirm whether the cancellation was successful. It’s that easy. If the order has already shipped, we’ll guide you on the return process instead.

Q: Is there a cancellation fee?
A: No, we do not charge any fee for cancellations made before shipping. Just be sure to cancel in time; if we’ve already shipped the order, the best we can do is help you return the item once it arrives.

Returns & Exchanges

Q: What is your return policy?
A: We want you to be happy with your purchase. Our return policy is customer-friendly and clear (we follow best practices for online retailers). In most cases, you can return or exchange items within 30 days of delivery. To qualify, the items should be in their original condition (unused, with tags on, etc.). Please review the product page for any exceptions (some items like gift cards or personalized/custom goods may not be returnable).

Q: How do I initiate a return or exchange?
A: Just follow these steps:

1. Contact us. Email info@zeedeey.com with your order number and the reason for return.

2. Get a return authorization. We’ll reply with return instructions and a pre-paid shipping label if your return is due to our error or a defect. (For other returns, we may ask you to cover return shipping.)

3. Pack the item. Put the product (and all original accessories, manuals, boxes) back in the package. Include a copy of the packing slip or a note with your order number.

4. Ship it back. Drop off the package at the carrier indicated on your return label. We recommend using a trackable shipping method.

5. Wait for the refund or exchange. Once we receive and inspect the item, we’ll process your refund (usually back to the original payment method) or ship your exchanged item. Most refunds are completed within 5–7 business days of receiving the return.

 

Q: Who pays for return shipping?
A: It depends. If the return is due to a defect, damage, or our mistake (wrong item shipped, etc.), we’ll cover the return shipping. If you’re simply returning because of fit/size or a change of mind, you’re typically responsible for the return shipping cost. Our guideline is to follow a fair process: “Who pays for return shipping? Clarify if you or the customer will be responsible,” as recommended in return-policy best practices. We aim to be reasonable – just let us know the situation and we’ll figure it out.

Q: How long will it take to receive my refund?
A: Once we get the returned item, please allow about 5–7 business days for us to process the return and issue a refund. It can then take a few more days for your bank or credit card company to post the credit. We’ll send you an email confirmation as soon as the refund goes through.

Warranty & Quality

Q: Do your products come with a warranty?
A: Yes. All our products carry at least a 12-month warranty against manufacturer defects (specific terms can vary by item). If something arrives damaged or develops a defect under normal use during the warranty period, simply contact us and we’ll arrange a replacement or repair. For example, if a skateboard deck cracks from normal riding, or an apparel seam unravels, those would be covered. (Note: warranty does not cover damage from misuse, accidents, or normal wear-and-tear, such as normal deck grinds, worn-out shoe treads, or faded print from normal washing.) If a product has a longer manufacturer warranty (some electronics or bike parts might), we’ll pass that on to you.

Q: What if I get a defective or incorrect item?
A: We’re very sorry if that happens! Please contact us immediately. If the item is defective, we’ll of course ship a replacement or issue a refund ASAP, and we’ll cover all return shipping. If we sent you the wrong item, we’ll also arrange a free exchange. Our goal is to make things right with no hassle for you.

Bulk Orders & Discounts

Q: Do you offer discounts for large or bulk orders?
A: Yes! We love serving clubs, schools, teams, and businesses. Our policy is straightforward: buy 50 or more units of a single item (same SKU), and get $7 off each one. For example, if a skateboard normally costs $100 each, ordering 50 of that same skateboard would save you $350 (50 × $7). We automatically apply this discount at checkout when the quantity requirement is met. This bulk discount stacks on top of any other promotions. (If you need an even larger bulk order or custom items, contact our team – we’re flexible on large wholesale orders.)

Q: Can I mix different products to get the bulk discount?
A: The $7 discount applies per item but requires 50 or more of the same SKU. If you order 50 skateboards of Model A, you get $7 off each of those 50. However, if you mix SKUs (say 30 of Model A and 30 of Model B), the discount applies separately: 30 of Model A (not enough for discount) and 30 of Model B (not enough). So you’d need 50 of one design to unlock the discount for that design.

Skateboards

 Image: Beginner skateboarding in the park.

Q: What kind of skateboards do you sell?
A: We sell quality complete skateboards for all ages and skill levels. A “complete” skateboard comes pre-assembled with everything you need: a plywood deck, metal trucks, wheels, bearings, grip tape, and hardware. For beginners, we stock complete boards that are sturdy yet forgiving. (In fact, “the best skateboards for beginners are usually good quality complete skateboards that allow you to learn the basics without ... lots of technical information”.) We avoid the cheap toy boards – our decks are made from 7-ply maple wood, trucks are alloy with cushion bushings, and wheels are durable urethane (typically rated 90A–100A durometer for a good balance of grip and slide).

Q: How do I choose the right skateboard size?
A: It depends mostly on your age and height. As a general rule: if you’re under 10 years old (or under ~5 feet tall), a Junior skateboard (7.25″–7.5″ wide, ~29″ long) is usually best. For older kids and adults, a Full-size skateboard (7.75″–8.0″ wide, ~32″ long) is typical. Beginners often start with around 7.75″ or 8.0″ width: narrower boards are lighter and flip faster, while wider boards feel more stable and have more room for your feet. Ultimately, it comes down to comfort: choose a deck width that feels good under your feet given your height and shoe size. (If you’re between sizes or unsure, feel free to ask us for advice – we want to help you pick the right fit.)

Q: Are your skateboards good for beginners?
A: Absolutely. We pride ourselves on quality beginner boards. Unlike toy-store skateboards, our boards are built to last and help you progress. We carry well-known starter brands and hard-use parts. In short, yes – these skateboards are beginner-friendly. They’re designed so you can practice tricks and rides without breaking instantly. As one expert guide notes, cheap skateboards often “wear out or break quickly” and can be frustrating for beginners. We recommend going with a mid-range quality board (around $30 and up) so the learning experience is smooth. Plus, pick one you love the look of! If it inspires you, you’ll skate more often. (If a board ever fails due to a defect or we made an error, just let us know – it’s covered by our warranty.)

Q: What if I only want certain parts or need a replacement?
A: No problem. We sell all skateboard parts individually: decks, wheels, trucks, bearings, and hardware. If you want to customize your setup or replace a worn part, you can order them easily. For example, if you love a particular deck graphic, you could buy a blank deck and add your choice of trucks and wheels (a “complete kit” option). If a wheel gets flat-spotted, you can order just new wheels. We’ll help you find the right parts and even advise you on assembly if needed.

Apparel (T-Shirts, Hoodies, etc.)

Q: How do I find the right clothing size?
A: Each apparel item has its own size chart link on the product page. Please check that chart against your measurements before ordering. If you’re between sizes, consider how you like your clothes to fit (looser or snugger) and whether the material shrinks slightly after washing. For example, a 100% cotton shirt might shrink a bit if dried on high heat. If you need more help, drop us a message – we’re happy to advise.

Q: What if the apparel item doesn’t fit or I don’t like it?
A: You can return or exchange any clothing that’s in new condition, per our normal return policy (within 30 days, tags on, etc.). Many of our customers switch to a different size or style. Just follow the return instructions above. Because sizing can vary by brand, we encourage you to reach out with questions before ordering.

Q: How do I care for my clothes?
A: Always check the care label on each garment. The symbols on that label tell you exactly how to wash and dry it. A few general tips: wash most clothes inside out in cold water on a gentle cycle. (In label-speak, one dot means cold wash.) Use mild detergent. Tumble-dry on low heat or air-dry to prevent shrinking and fading. If you see a “do not wash” or “dry clean only” symbol (a crossed-out tub or circle), follow that instruction. For dyed or printed fabrics, washing cold helps the colors last longer. If you ever have a specific care question, just ask us – we have plenty of laundry experience!

Q: Can I return a shirt that has been worn or washed?
A: To keep things fair, we only accept returns of unworn, unwashed items (with tags still attached), unless the item arrived defective. In other words, if you discover a flaw after wearing something, contact us right away; we can often help with repairs or replacements under warranty. But for a change-of-mind return (wrong size, didn’t like it, etc.), it needs to be like-new.

Books

 Image: A stack of new and used books in a bookstore.

Q: What kinds of books do you sell?
A: We offer a wide range of genres: popular fiction (mystery, thriller, romance, sci-fi, fantasy, general literary fiction, etc.) as well as non-fiction (history, memoir, self-help, education, etc.). In fact, recent data shows the best-selling genres are crime/thriller (~18.7% of sales) and general fiction (~18.3%), with romance (~13.4%) close behind. We carry all of these and more! Check our website by category or ask us if you’re looking for something specific (like children’s books, graphic novels, textbooks, etc.). We can also make personalized suggestions if you tell us what you like.

Q: What’s the difference between new and used books?
A: New books are factory-sealed (if paperback) or pristine (if hardcover). They’re covered by full return/exchange rights, just like any new item. Used books are pre-owned but usually in very good condition. We inspect every used copy: if there are any markings, dog-eared pages, or other blemishes, we’ll note that on the product page (e.g. “like new,” “very good,” “good,” etc.). Used books can be great deals – often well under half the price of new ones. Many readers buy used books because they’re much more affordable and environmentally friendly.

Q: Are used books in good shape? Are they safe to buy?
A: Yes – most are in excellent shape. We select used books from reputable sources, and most owners take great care of their books. In fact, one guide points out that “most avid readers take great care of their books”, meaning used books rarely have any hidden damage. We won’t sell anything with torn pages, mold, or water damage. If you do receive a used book that isn’t as described, let us know and we’ll replace it. Otherwise, rest assured that you’re getting a great read – and saving trees and money at the same time!

Q: Can I return a book if I don’t like it?
A: For new books, yes – you can return or exchange them under our standard policy (unread, within 30 days). For used books, returns are generally only accepted if the book was not as described (for example, a missing cover or pages). Because used books are sold at a discount, we assume you’re buying them “as-is.” If you have any doubts, feel free to ask questions before purchasing.

Q: Do you offer gift recommendations?
A: Certainly! If you tell us the recipient’s interests or some books they’ve loved, we’re happy to suggest titles. We also feature seasonal “Staff Picks” and best-sellers on our site. And don’t forget our gift-wrapping service at checkout if you need to send a book as a present – we’ll make it look nice!

Need More Help?

If you have a question we didn’t cover here, please contact our friendly support team. We’re here to help with any order, product, or policy question. You can reach us at info@zeedeey.com or through the chat on our website. We aim to reply within 24 hours.

Thank you for choosing our store – we appreciate your business and are committed to making your shopping experience easy and enjoyable!

Sources: We follow e-commerce best practices and industry data to build these policies and answers. Each answer above reflects those guidelines.